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FAQs

FAQ: What is Breakout Waikiki?

Breakout Waikiki is Hawaii’s top rated live action escape game and one of the highest rated escape games in the world. We are family-friendly, intentional about quality time and shared experiences, and we’re pretty dang awesome.

FAQ: How early should I arrive?

Parking in the Waikiki can be tricky. Please give yourself some extra time, and arrive 20 minutes prior to your start time. Games will begin exactly at your start time. We are unable to wait if you are late, and you may have less than 60 minutes to play if you are not on time. There is a paid parking garage located directly the King’s Village Shopping Center for those who are unable to find adequate street parking. Check out the parking page on our website for a map with other free and paid parking options. Use this Parking Map for assistance.

FAQ: How do I book a room?

Please book your experience on our Booking Page, or you can book in-person, but we are unable to accept bookings over the phone. We recommend booking online as spaces can fill up quickly. By booking a time, you have reserved the room for you and your group only. No one outside your group will be able to book with you, however if you want to add someone to your group (up to 8 people total) we can do that as soon as you arrive for your reservation! Company team building events can email info@breakoutwaikiki.com for questions on booking a large group.

For corporate team building events, shoot us an email or visit our Groups Page.

FAQ: Am I really going to be locked in a room?

The short answer is no; that doesn’t sound safe or legal! You will be in a room with a locked door, but it is equipped with an exit button and you are free to leave the room at any time. Of course, leaving the room early disqualifies any record times, but we believe safety comes first!

FAQ: How many people play?

Is there an age/size/ability/mobility limit?
Each room has a minimum of 2 – 4 players, but the more people you have on your team, the more your chances increase of breaking out! The maximum number is 8 players. Players 14 and under should be accompanied by an adult. All rooms are ADA accessible.

FAQ: How do I pay?

All games are paid online or in person at the time of booking. We accept all major credit cards.

FAQ: Can I book with my friends or family?

Of course! We suggest one person book the slots for your entire group when booking online. Every reservation is private so it will only be your friends and family working together to breakout. You can also add more people to your booking when you arrive to our location.

FAQ: Can you accommodate larger parties and events?

Absolutely! You can either book through our main Booking Page, or email us directly to rent our facility for your party or corporate event. Visit our Groups Page for more info, or email us at info@breakoutwaikiki.com to receive a custom quote.

FAQ: If I’ve done a room, can I do the same room again or will it be the same?

The room and the puzzles will be the same, but if you’d like to accompany a group of friends on their adventure, you’re more than welcome to. We simply ask that you be considerate of your fellow guests and allow them to enjoy the puzzles as you did! It is important to note that any groups containing previous attendees will not be eligible to set records.

FAQ: How long is each game?

Each game is 60 minutes, though we ask you to arrive 20 minutes prior to your experience for preparation and 5 minutes after to debrief and take pictures to commemorate your victory (or defeat!)

FAQ: WHAT DO I NEED TO KNOW ABOUT PARKING?

Parking in Waikiki can be tricky… use this Parking Map for assistance.
Plan on giving yourself some extra time and also consider traffic and the time of day which can make parking even harder. To be safe, we suggest allotting around 15 minutes to find a parking spot that works for you. Worst case scenario, you arrive early for your room in which case we are happy to recommend some local food and drink spots for you to spend some time at!

We now offer discount validation at the Kings Village parking lot – $6/2 hrs!
(entrance located on Koa Avenue)

Important things to note:
-The garage clearance is 5’10”
-Breakout can only validate for 2 hours
-Extra parking can be purchased from the garage at the rate of $5 for every half-hour or $15 for 10 hours
-Breakout customers will not be allowed to park in the garage after 10pm
-Kings Village Garage closes at midnight, please be aware of the time!

If you are looking us up on GPS, the address is a little confusing. Feel free to use these accurate coordinates 21.276974, -157.824712.

If you have any suggestions of other places to park, feel free to email us! We’re happy to add to the list!

FAQ: Something has come up, can I cancel my reservation?

If you have to cancel, we will not be able to refund you the cost of your room.

FAQ: SOMETHING HAS COME UP, CAN I RESCHEDULE MY RESERVATION?

If you the date/time for your booking no longer works for you group, please email us no less than a week prior to your event in order to reschedule. If you are already within a week of your booking, please call us immediately and we’ll do everything we can to assist you. Please note that this is a live booking experience, so bookings at high volume times like nights and weekends will be much harder to reschedule.

FAQ: ENGLISH IS NOT MY PRIMARY LANGUAGE; WILL THAT BE A PROBLEM?

We are still working on the ability to provide each game experience in English, Japanese and Chinese. We are looking for team members that are multilingual. If you are interested, please email us at info@breakoutwaikiki.com!

FAQ: Are you hiring?

Yes? No? The short answer is: maybe. The long answer is: we may or may not be hiring depending on the season of the year and the amount of bookings we have. We can’t respond to everyone that applies, but we still love to hear from you! We never know when we’ll need someone extra awesome to join the Breakout Waikiki team. If that sounds like you, feel free to head over to our Application and submit one!

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